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Frequently Asked Questions

Report Suspected Fraudulent or Unauthorised Transaction

If you suspect any fraudulent or unauthorised transaction in your account, you should immediately block on-line access to your account by activating the Kill Switch option in your HLF Digital mobile app (please refer to FAQ below for details on how to activate Kill Switch).

Alternatively, you may contact our 24-hour Customer Service Centre at 6579 6777 or visit any of our 28 Branches Locate Our Branches & SME Centres - Hong Leong Finance for further assistance.

If you suspect that you might have been scammed, you should report to us immediately (please refer to FAQ below on how you can report to us). You are also strongly encouraged to lodge a police report via the Singapore Police Force website or visit any of the Police Stations or Neighbourhood Police Centres.

To activate Kill Switch ,

  • Log-in to your HLF Digital mobile app;
  • Select the side menu
  • Select "Settings" tab;
  • Select "Kill Switch";
  • Toggle the grey button to the right;
  • Select "Confirm" to activate "Kill Switch"
You can also activate Kill Switch function though Internet Portal, call Customer Service Centre or visit to our 28 Branches

If you come across any suspected scams that claimed to be representing Hong Leong Finance, you should report to us via the following ways:

  • Contact our 24-hour Customer Service Centre at 6579 6777.

  • Report to us at Feedback Form with the following details:
    • Full Name (as stated in your ID document)
    • Identification number (last 4 characters)(optional)
    • Contact number
    • Date and time of suspected scams
    • Details of suspected scams (for example what and how it happened)

  • Visit any of our 28 Branches. Please refer to Locate Our Branches & SME Centres - Hong Leong Finance for the addresses and operating hours.

Our staff may contact you for further details to aid their investigation into the suspected scams.

More details on the various types of scams can be found here Security Centre. Please note that the modus operandi of the various types of scams are constantly evolving and you are strongly advised to keep up-to-date with the latest news reports on scams.

You are strongly encouraged to lodge a police report via the Singapore Police Force website or visit any of the Police Stations or Neighbourhood Police Centres for such suspected scams that you come across.

Getting Started

HLF Digital is a mobile device app and web portal services, brought to you by Hong Leong Finance, to let you enjoy the convenience of a range of related services on your deposit and/or loan account with us.

To start using HLF Digital,

Yes. To signup for HLF Digital, you must be an existing HLF customer with an account and have a Singpass account to access MyInfo.

For Work Pass holder or non-Singpass holder, please visit our branches for signup assistance.

Once your information is successfully retrieved from Singpass, you will have the opportunity to edit your mobile number and email address before submitting your application.

Alternatively, you can update your details in Singpass before proceeding with your application.

No, there is no fee. You can download HLF Digital Mobile from Apple App Store or Google Play Store for free.

Log in to the HLF Internet Services portal (https://digi.hlf.com.sg/hlf/sg/ib/) using your user ID and password. Then, use the 6-digit One-Time Password generated by the Digital Token feature in the HLF Digital app to complete the login process.

You can install HLF Digital from Google Play Store or Apple App Store by simply searching for HLF Digital and follow the usual steps for mobile app download and installation.

The HLF Digital works best on the following operating systems
Device Operating Systems Best Supported Versions
Apple iOS Version 16 and 17
Android Version 13 and 14
HLF Digital Services will not be accessible on mobile devices that have been jailbroken. Avoid jailbreaking, rooting, or modifying your mobile devices or computers, and refrain from installing or running unauthorized software and applications of unknown origin, as this may result in the unavailability of HLF Digital Services.

You can go to HLF Digital Login page and tap on Forgot User ID/Password to retrieve your user ID or reset your password.

You cannot change the User ID. If you do not remember your User ID, you can login to HLF Digital App, tap Forgot User ID/Password and select Retrieve your User ID.

You can login to HLF Digital and select "Change Password" from the Settings menu.

A Digital Token, also known as a Mobile Token, is a soft token integrated within HLF Digital. It becomes active following a successful initial login and verification of the SMS One-Time-Pin (OTP). Similar to a hard token, our Mobile Token supports Two-Factor Authentication (2FA) and Transactional Signing security features.

In contrast to a hard token, our Mobile Token seamlessly and securely operates within HLF Digital, managing 2FA and Transaction Signing in the background via a PIN, eliminating the need for manually inputting OTP or Transaction Authorization Codes. Embedded within HLF Digital, it enables you to conveniently perform online transactions solely using your mobile phone.

You can unlock your login account by resetting your password. Please tap on “Forgot User ID/Password?” at Login page to reset password.

The Mobile Token is set up through a phone binding process when you sign up to HLF Digital for the first time.

If you are changing to a new phone, log in to HLF Digital with your username and password. Upon successful login, an SMS OTP will be sent to your registered mobile number. This OTP is required to activate your Mobile Token.

You can reset your PIN by utilising the "Forget your Pin" link available on any PIN input screen. An SMS OTP will be sent to you for verification purposes. You'll need to enter the SMS OTP to complete the PIN reset process.

Every Hong Leong Finance Ltd customer is limited to registering only one mobile device for HLF Digital. Upon registration of a new mobile device for HLF Digital, the previous device will be automatically deregistered.

You will receive update on the status of your application via email within 3 to 5 business days

This cooling period of 12 hours is an additional security measure designed to safeguard you. This allows time for verification and security checks before full access is granted to the app's functionalities.



As part of our ongoing efforts to ensure a secure environment and to protect your online data, The "Security Warning" page appears when your mobile device settings or actions do not meet our security policy requirements. To safeguard your account, access to HLF Digital app will be restricted.

To continue accessing the HLF Digital App, you need to disable any risky permission settings (e.g., stop screen sharing, broadcasting, or disable USB debugging via developer options). Please refer to the steps and guidance provided by your phone manufacturer.

No, you can only log in to either one of these channels at a time.

For security reasons, your session will be automatically terminated after 15 minutes of inactivity. You will then need to login again.

We recommend that you perform a remote wipe operation on your misplaced mobile phone by following the steps provided by the phone manufacturer and contact your Telco to deactivate your current SIM card. Afterward, you may download HLF Digital on your new mobile phone with your replacement SIM card, log in to HLF Digital to activate your new Mobile Token. Upon successfully activating your new Mobile Token, the Mobile Token on your lost mobile phone will be deactivated automatically.

At present, there is no online option available for terminating HLF Digital. If you wish to terminate HLF Digital, kindly visit our branch.

No. You can only perform your transactions in Singapore Dollar

App Features

The HLF Digital app will prompt users to set up biometrics during their first-time login on a mobile device. For Android devices, the biometric option will be fingerprint recognition, while for iOS devices, it will be face recognition.

Alternatively, you can also turn on or off the biometric setting through the following steps:

  • Access HLF Digital and login.
  • Navigate to Settings in the menu, then select Device Management.
  • Select Biometric
  • Toggle the grey button to the right to enable biometric login.

Yes. You can use either way which you think is convenient for you.

Kindly access the Singpass website to initiate the password reset for your Singpass account.

If you encounter connection issues while using the mobile app, please log out and retry after some time. If the problem persists, please contact our Customer Service Centre for assistance.

Yes, this feature is close to real-time. An SMS/email notification will be sent after your online access has been successfully blocked. You'll still have access to view your account, but transactions will be prohibited.

We will retain your updated Marketing Consent as long as you remain our customer.

To change particulars:

  • Access HLF Digital and login.
  • Navigate to Settings in the menu, then select Profile.
  • Select mobile number or email address to update.
    Note: 12 hours cooling period applies

A Payee is the person receiving the funds.

Yes. By adding new payee securely saves their details, so you don't have to enter account information every time you make a fund transfer. 12 hours cooling period applies for all newly added Payee.

If you no longer intend to pay a saved payee, we recommend deleting them from your payee list. You can find this function under Settings > Manage Payee.

The transaction limit denotes the maximum amount you can transfer within a single day. However, own account transfers are not subject to transaction limits.

Go to the Transaction Limit feature under the Settings menu to adjust your transaction limit. 12 hours cooling period applies for the new increase of transaction limit.

No. there will be no cooling-off period for decreasing the transaction limit. The cooling period is applicable for increasing the transaction limit.

  • Transfer between your own HLF accounts.
  • Transfer to Other HLF accounts.
  • Pay your own Loan with HLF.
  • New Fixed Deposit Placements.
  • View account balances and transactions.
  • Download and save eStatement
  • Update profile, eg. Email or Contact Number.
  • Update Marketing Consent.

You can check the status of your funds transfer via your bank's online banking service. Subject to accurate information keyed in, the successful funds transfer will be credited into your loan or deposit account. Timing for crediting is as follows:
Type Transfer/ Payment credited on
Savings Account Transfer within HLF via HLF Digital The transfer is almost instant.
Note: For transactions made after the relevant cut-off time on a business day or on a non-business day, the process date will be the next business day
Loan Repayment via HLF Digital using own fund Payment is almost instant.
Loan balance will be updated next business day.
Note: For transactions made after the relevant cut-off time on a business day or on a non-business day, the process date will be the next business day

The scheduled transfer including future-dated or recurring transfers could be unsuccessful due to insufficient balance or your daily transaction limit has exceeded.

Yes, you can cancel any of your future dated or recurring transfers at the Branch. However, please note that the request is made at least three business days in advance.

No, all future dated and recurring transfer instruction will not be processed when kill switch is activated.

Premium Savers, Fixed Savings, Credit Plus, HDB Loans, Hire Purchase Loans, Mortgage Loans.

An e-Statement is an electronic version of your account statement. E-Statements are available for Premium Savers, Fixed Savings, and Credit Plus accounts, excluding the Passbook Savings Account, for past six months. For loan products, e-Statement is available for term loan on a yearly basis.

Yes, you can choose to save your e-Statement by downloading it into your device.

The steps you should take to secure your information include:

  • Always remember to log off your HLF Digital App.
  • Protect your mobile device with password or biometric authentication.
  • Use unique and complex passwords for your account.
  • Regularly update your passwords.
  • Ensure that your user ID and password remain confidential and that your device is kept secure. Do not share your credentials with anyone.

This measure is to safeguard customers from potential scammers attempting unauthorized transactions. To maintain your security, the cooling period cannot be reduced.

Deposit Enquiries

Yes. Fixed Deposit online placement is available from 9:00 AM to 9:00 PM from Monday to Saturday, excluding public holidays. You may transfer funds from your Savings Account to place Fixed Deposit online.

No, online account opening is currently not available in HLF Digital App. Alternatively, you can open a new account at our Branch.

Withdrawal or renewal of Fixed Deposit is currently not available on HLF Digital. Please visit the nearest branch.

Alternatively, for Fixed Deposit renewal and withdrawal, you can refer here for further instruction.

Currently, the option to request credit for your matured or maturing Fixed Deposit to your savings account is not available on HLF Digital. Please visit the branch to submit your instructions.

Currently, inter-bank funds transfer is not available in HLF Digital.

Yes, you can deposit funds into your HLF Savings Account using the QR code provided in HLF Digital. Please note the applicable cut-off time. Check your transaction history after 1-2 business days to verify if the transaction was successfully completed.

Currently there is no option to view or manage the future dated and recurring transfer in HLF Digital. If you wish to cancel the fund transfer arrangement, you may visit the nearest branch for assistance.

Go to Account or Overview, select the account to view the current balance.

The transaction details will be reflected in the "Transaction History” under the account. You can view your transaction details for up to 90 days.

Please contact the recipient directly for a refund. Alternatively, you may report the incident to our Customer Service Centre for assistance.

Loan Enquiries

No, HLF Digital do not perform loan application. Please contact our Customer Service Centre for more information.

You can view information such as:

  • Account Number
  • Outstanding Balance
  • Monthly Instalment
  • Next Instalment Due Date
  • Loan Maturity Date

After logging in to HLF Digital, you'll be directed straight to the Home page. The Account section displays all your deposit or loan accounts with Hong Leong Finance. To view detailed information about each loan, simply select the Loans and tap on the individual loan account.

Transactions history is not available for loans.

Yes, you may download and view your yearly loan statement.

Yes, you can pay your monthly instalments through HLF Digital. To do so, you need to have a Savings Account for loan payments. Please note that cut off time is applicable, and the loan outstanding balance will only be updated on the next business day.

Yes, you can repay your loan using the QR code provided in HLF Digital. Please note the applicable cut-off time. Check your loan outstanding balance after 1-2 business days to verify if the transaction was successfully completed.

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Get started with HLF Digital today.

Exclusively for Hong Leong Finance Customers

HLF Digital QR Code