Frequently Asked Questions - Hire Purchase (Vehicle & Machinery)

Kindly click Personal - Tools & Rates - Car Loan Calculator and Rates for our latest loan rates for new and used cars.

No, direct application is not allowed. Instead, you may approach a car dealer to send in the loan application to us on your behalf.

Your car dealer is able to access the status on your application. You may check with them directly.

If your loan enquiries are related to the approval advice, you may approach your car dealer for clarification.

You can obtain the Giro Application Form for Car Loan here. Upon completion, you can submit the ORIGINAL form to any of our branches for processing or mail it to us at 16 Raffles Quay #01-05 Hong Leong Building Singapore 048581.

Upon our receipt of your Giro Application Form, we will send you a letter acknowledging receipt. Upon approval by your banker, another letter will be sent advising you of the commencement date of your Giro deduction. You are advised to continue servicing the monthly instalment prior to your receipt of the second letter.

Please complete the areas indicated with "✓" under Part 1 of the form and return the ORIGINAL form to us. Processing time is about 2 months - from application to approval from your bank.

You may check with your banker on the reason for the rejection. A rejection fee of S$3 will be levied for each unsuccessful deduction. There will only be one Giro deduction per month. You may wish to pay via Cash, Cheque, PayNow or AXS for the outstanding instalment if the Giro deduction is unsuccessful.

• Cash payment at any of our branches

• Cheque to be issued in favour of "Hong Leong Finance Ltd" and indicate vehicle number or Hire Purchase agreement number AND contact number on the reverse of the cheque. Cheque can be mailed to:
  
  Hong Leong Finance Ltd
  16 Raffles Quay
  #01-05 Hong Leong Building
  Singapore 048581

• Interbank Giro (to be arranged) - Please submit ORIGINAL Giro Application Form to Hong Leong Finance and processing time is about 2 months - from application to approval from your bank. Thus, please continue to make payment directly to us until we notify you in writing on the commencement date for the Giro deduction

• Payment through AXS via:
  1. AXS Station
  2. AXS m-Station (Download Mobile Apps via App Store and Google Play)
  3. AXS e-Station / internet banking (www.axs.com.sg)

  Steps:

  1. Select "Pay Bills"
  2. Select "Loans" -> Hong Leong Finance
  3. Select "Hire Purchase" -> Vehicle
  4. Key in payment details at the compulsory fields*:
     • *Vehicle Number or
     • *Agreement Number without any special characters
     • *Contact Number
     • *Amount (S$)

• PayNow
  Please refer to Frequently Asked Questions - PayNow or PayNow for Deposit or Loan Payment or https://www.hlf.com.sg/help-and-support/paynow.html for steps for payment.

Transaction receipt printout from AXS machine or transaction e-receipt from AXS m-Station / AXS e-Station is a confirmation that your transaction is successful. No further credit advice will be issued by Hong Leong Finance for payment made via AXS.

Please call our Hotline at 6579 6738 and give us the correct details so that the error can be rectified.

No, only full settlement is allowed.

Please write a letter of notice and sign it off per your signature on the Hire Purchase agreement. Then scan the letter and email it to hploanadmin@hlf.com.sg or fax it to 6323 3271.

Our fax number is 6323 3271.

Calculation of the interest rebate is as follows: -

Where:
"IR"    – Interest Rebate due to Hirer
"n"      – Unexpired period of hiring expressed in months
"N"     – Original hire period of hiring expressed in months
"HC" – Total amount of hire charges payable under the Hire Purchase Agreement

Settlement can be done at any of our 28 branches.

Business hours
Mondays to Fridays, 9.00am to 4.30pm except for public holidays

Settlement procedure
Hirer must settle the loan personally by producing your original identity card at any of our branches. Alternatively, the hirer may authorize a third party (e.g. the buyer or the car dealer) to settle the loan on his behalf. We will require hirer's prior written authorization with signature to be faxed or email to us first. Please fax to 6323 3271 or email to hploanadmin@hlf.com.sg to facilitate our verification.

On settlement day, your authorized representative must produce the following:

• the original authorization letter signed by you
• his/her identity card and
• the requisite payment

Hirer can settle by way of cash, cashier's order, your personal cheque, via AXS or PayNow.

Please note that authorised third party can only settle by way of cash, cashier's order or via PayNow.

You may make the request by emailing to us at hploanadmin@hlf.com.sg and indicate your Hire Purchase agreement number.

You are able to check your outstanding balance / details of your account online once you have signed up for HLF Digital — Mobile and Internet Services. Alternatively, you may make your request via email to hploanadmin@hlf.com.sg, using the Callback Form or contact our Hotline at 6579 6738.

No, we do not send monthly payment advice prior to payment due date. Loan information relating to the agreement number, monthly loan instalment due date and amount can be found in our letter and the Hire Purchase agreement sent to you when the loan commences.

Please call our Hotline at 6579 6738 for assistance.

You do not need to update us. LTA will inform us through Hire Purchase, Finance and Leasing Association of Singapore. We will write to you upon updating of our record.

You can obtain the Update/Change of Personal Particulars Form here. Upon completion, you can email the form to hploanadmin@hlf.com.sg.

Please refer to your Hire Purchase agreement for your instalment due date.

No, changing of loan tenure or interest rate is not allowed after the Hire Purchase agreement is in force.

Upon loan disbursement, which is subject to documentation being in order, we will send the Hire Purchase agreement via registered mail within 7 days. Please email to hpoperations@hlf.com.sg for any assistance.

The tax invoice includes GST on the car purchase. For hirers who are Corporations/and a GST registered company, the tax invoice may be used to claim back the GST. For hirers who are individuals, GST claim is not applicable and therefore the tax invoice is for your information only.

The taxable amount stated may differ from the car purchase price because the price is made up of several components. Of which, some are not subject to GST (e.g. COE, road tax, additional registration fee, registration fee).

Please call our Hotline at 6579 6738 for assistance.

You may wish to contact your insurance agent directly.

Kindly click Locate Us for our branches location and operating hours.

We are sorry that we are unable to assist as we are Hong Leong Finance and not Hong Leong Bank. We are different business entities.