Help and Support

1. How do I send my remaining balance using PayNow or to a local bank?

   Log in to the HLF FASTPAY mobile app.

   1. Tap 'Local' under the 'Quick actions' menu.
   2. To add a new recipient, tap 'Add New'; otherwise, proceed to Step e.
   3. Under Destination Details:
      1. Select the 'Account Type', 'SGD' for Currency, and 'PayNow' as the Payout Method.
      2. For transfer to a local bank select 'Local' as the Payout Method.
   4. Under Recipient Details:
      1. Enter the recipient's name, choose the PayNow Type, and input the corresponding value.
      2. For transfer to a local bank, under Recipient Details, enter the recipient's name, account number, and the bank's SWIFT code.
      3. Tap 'Submit' to save recipient details.
   5. Select the recipient from your list.
   6. Enter the amount, source of funds, reason for transfer, and any notes.
   7. Tap 'Confirm' to complete the transfer.

2. Is there any fee charged for transferring the balances to my local bank account?

   There is no fee charged if you are transferring an SGD balance to your local SGD bank account. Transfer fees have been waived.

3. I have less than $0.90 in my balance. Can I still transfer it out?

   Yes you can. However, you will need to top it up to exceed $1 before you can complete the transfer.

4. Can I still use my HLF FASTPAY VISA debit card?

   No, your HLF FASTPAY VISA debit card has stopped operation since 1^st September 2024, per our emails of 6^th, 20^th and 26^th August 2024.

5. Can I still use my HLF FASTPAY App?

   Yes, the HLF FASTPAY App supports foreign exchange conversion and remittance services until 31^st December 2024.

6. What will happen to the balance in my HLF FASTPAY?

   The balance in your HLF FASTPAY will remain accessible until 31^st December 2024. You can use them for remittance purposes or transfer them to your local bank account as needed. Please ensure you clear the balances by 31^st December 2024.

7. How to transfer back the non-SGD balances to my local bank account?

   You can convert the non-SGD balances to SGD balance at the prevailing currency exchange rate and transfer from the SGD balance to your local bank account.

8. How do I exchange my remaining balance if it is in a currency other than SGD?

   Log in to the HLF FASTPAY mobile app.

   1. Tap 'Exchange' under the 'Quick actions' menu.
   2. Select the currency to exchange from (top) and the currency to receive (bottom).
   3. Enter the amount to exchange; the app will calculate the amount received.
   4. Tap 'Exchange' to update your balances.

9. What should I do to the physical card?

   You should destroy it by cutting it into 2 or more pieces.

10. Why are you winding down HLF FASTPAY?

    We are winding down HLF FASTPAY to concentrate our business efforts on other areas where we believe we can better serve our customers.

11. Who can I contact if I have further questions?

    Please contact fastpay‑support@nium.com for assistance.

How to place, renew or withdraw fixed deposits?

What is a fixed deposit advice?

How to use PayNow for Deposits?

How to use PayNow for Loan Payment?

Would like to know more about HP (Vehicle & Machinery Loan)?

What are the available loan payment methods?

• AXS - Choose Pay Bills > Loans > Hong Leong Finance
• Cheque
• CPF Saving - Quick guide on housing loan repayment Giro
• PayNow - Scan SGQR or use UEN to pay
• Cash repayment

What are the fees applicable for deposits and savings?

There are 3 ways you can report fraudulent or unauthorised transaction in your account:

1. Contact our 24-hour Customer Service Centre at 6579 6777.
2. Report to us at Feedback Form with the following details:
   1. Full Name (as stated in your ID document)
   2. Identification number (last 4 characters)
   3. Contact number
   4. Account number (last 4 digits)
   5. Date and time of transaction
   6. Type of transaction
   7. Amount of transaction
   8. Details of transaction (for example when and how it happened)
3. Vist any of our 28 branches. Please refer to Locate Our Branches & SME Centres for the addresses and operating hours.

Our staff will contact you for further details to aid their investigation into the suspected fraudulent or unauthorised transaction.

Business Hours: Monday to Friday, 8.45am to 6pm (exclude public holidays)

fastpay-support@Nium.com

Registered Address: 16 Raffles Quay, #01-05, Hong Leong Building, Singapore 048581
Tel: 6415 9433 (General Line)

Locate our Branches and SME Centres

6579 6777

For any shareholder queries

•  6877 8530
•  6534 3060
•  URL:  https://www.hlf.com.sg/forms/form-contact-ir.php